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UAE: Activating utility services when moving home has just become easier in Dubai.
The Dubai Electricity & Water Authority (Dewa) on Tuesday announced a new service called ‘Move To’ that automatically transfers Dewa accounts from a previous premises to a new one.
The service can be used by residential, commercial & industrial customers.
Using the new service, tenants can transfer their electricity & water accounts, including the security deposit, just by submitting the Ejari tenancy contract for the new premises.
Saeed Mohammad Al Tayer, managing director & CEO of Dewa, said: “The new service will save time & effort. When moving, tenants won’t have to pay a fresh deposit unless the amount required for the new property exceeds the current one.”
Currently, the security deposit is Dh2,000 for flats & Dh4,000 for villas. It can increase or decrease depending on the type of premises tenants are moving to.
Earlier, when tenants moved out, they had to settle the last bill & request a refund of the security deposit. Then they had to pay a new security deposit for the premises they were moving to.
Now, tenants will not have to wait for a refund nor shell out extra money for the deposit as the existing one can be ‘carried over’ automatically.
This also eliminates the need for documents such as original security deposit receipt, final bill & payment receipt, valid ID, & authorisation letters.
Using the new service, customers can activate or deactivate electricity & water services through Dewa’s smart app, website, or customer happiness centres.
This automatic transfer order is created once an “Ejari contract” for the new premises is obtained through any of the property companies, or typing offices, approved by the land department.
On July 1, Dewa required all new tenants moving to new premises to have their tenancy contracts attested through Ejari to get their utility services activated.
How to use the ‘Move To’ service
If you are registered with Dewa’s online services, you can visit dewa.gov.ae & apply for the service by logging in with your user ID & password.